The way a patient perceives your service could make or break the success of your business.
The patient experience is one of the most (if not THE most) important aspect of what your practice has to offer.
The patient experience covers every angle of a patients journey through your practice, from the moment they find out about you, how their initial enquiry is handled, their first and subsequent visits and every piece of communication that they receive from you.
We are in a 'service' industry, people are paying for a service and they will expect a good one.
So how do you measure and evaluate the service that your patients are receiving? Are your marketing strategies making you visible to potential patients and putting you ahead of the competition? Are your team handling new patient enquiries effectively? Are you communicating effectively with your customers? The most important question is are you providing a truly EXCEPTIONAL service?
There is no doubt that we are facing difficult times ahead in this struggling economy, with less disposable income patients are prioritising their spending and investing their money in a trusted, consistent service. It will be survival of the fittest and those practices that are custom focused and constantly striving to provide an exceptional service will prosper and grow.
What would you say if I told you it was possible to evaluate your Patient Experience through the eyes of a patient?
Practice Perfections 'Patient Experience Evaluation' allows you to see your service through the patients eyes. We will send a 'mystery patient' to assess your service and will provide you with a detailed report to highlight your strengths and weaknesses in specific areas. Our Patient Experience Evaluations are conducted by experienced dental professionals, people who know how it should be done. Our report comes complete with recommendations packed full of proven strategies for success.
In conjunction with our Patient Experience Evaluations we offer the added option of bespoke team and individual training to help you implement and train your team on our recommendations.
With the obligation to compliance in mind, we have designed our evaluations and reports to act as evidence towards CQC Outcome 1- 'Respecting & Involving people who uses the service'.
We offer a range of options from a simple telephone evaluation to a full patient experience evaluation. Prices start from as little as £49.99 and packages can be tailored to suit your needs.
Visit www.practice-perfection.co.uk or email firstname.lastname@example.org for more information.
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