If there is one thing that is going to make or break your practice it is your team! In this blog post I will be sharing some of the common habits I see amongst awesome teams.
Habit # 1 Clarity of purpose & direction
If you don't know where you are going how do you expect to get there? The same applies to your team. A vision & purpose developed in partnership with your team is an essential step to achieve this. As Simon Sinek says 'people don't buy what you do they buy why you do it'! Make sure your team understands and appreciates why you all do what you do and set a clear vision of what you are trying to achieve.
Habit # 2 Clarity of Responsibility
Does everyone in your team understand their job? They know what their key responsibilities are and they know when and how they are expected to deliver them? I'm not talking about having job descriptions, of course these are an important tool but don't assume because someone has a job description they understand their job. Once everyone understands the expectations of their own role they must also understand the role of their team mates. It's great to have reliable team members who are great at their job however a back up plan is a necessity.
Habit # 3 Empowerment
An empowered team is an essential element of a successful practice. Once your team understand their responsibilities and there are clear expectations for delivery of a role give them the trust and ownership to do a good job. Micro-management is a real problem in many practices and it stamps out empowerment resulting in teams reluctant to go that extra mile.
Habit # 4 Seek first to understand then to be understood
One of the 7 habits of highly effective people identified by Stephen Covey is hugely relevant in building an awesome team. If you are genuinely interested in your team members, you listen to their problems and triumphs and I mean sincerely listen, your team will appreciate you all the more for it. The real benefit is that by demonstrating understanding your team will mimic this behaviour and your team and patients will be feel better understood resulting in improved trust and relationships.
Habit # 5 Synergy
A team that truly understands their purpose and direction as well as each others responsibilities ultimately leads to better collaboration. A collaborative team works together in synergy, they feed off each other making decisions together. The benefit of a collaborative approach is a more efficient workflow and increased productivity. By working together to achieve a common goal and utilising everyone's skills to full effect your team will be truly awesome.
Habit # 6 Prioritise
An awesome team knows what is important. This comes from a clear understanding of purpose, direction & responsibilities. By knowing what is important your team will be able to prioritise workloads to achieve success.
Habit # 7 System driven
A practice runs on systems, good systems are the key to success. Systems should be clear and straightforward and regularly reviewed to make sure they are working. Systems should make life easier and help the business run smoothly. Each team member should be fully trained in all systems relevant to their role and should have a good understanding of all systems outside the scope of their role.
Habit# 8 Proactive not reactive
Have you ever come into work on a Monday morning and thought 'why are there so many gaps in my book this week'? The likelihood is that the thought will then disappear until you find yourself in that gap because you get 'busy' with the day. The problem with this is that the gap will not be filled. If your team are working proactively, looking ahead to identify gaps and collaborating to fill those gaps the problem is solved. Proactive teams identify problems before they become problems and use systems to beat the problems.
If you would like help to build an awesome team feel free to get in touch.
Today I have spent the day reviewing our practices performance for this year so far, comparing it to the previous year and looking at key information that can help us identify areas for improvement. This is something I do on a monthly basis but the purpose of today was to start the process of budgeting and forecasting for the next financial year.
With the end of the current financial year looming its a time to reflect on the past and plan for the future.
If you want to increase revenue and more importantly profits, this process is essential for success.
The budgeting process allows you to focus on what you want to achieve in the year to come. This could include the personal income you want to achieve, planning for projects requiring capital spend, introducing new revenue streams for example a new product or service or even the addition of another staff member, these are all things that need to be planned for both operationally and financially.
Does your practice plan for the future?
Do you have a written budget and financial forecast for the whole financial year?
Does your team know what you want to achieve and how you plan to achieve it?
Have you got a formulated marketing plan that ties into your financial forecast?
If you answered no to any of the above, start planning now!
Someone once told me 'what you monitor tends to improve' and this is so true in the case of budgeting. If you have a written plan to work to for the year and you review it on a regular basis with your team you all become more focussed on the achievement of this plan and you'll be amazed at the results of this increased focus.
In the difficult economic climate that we are currently in, this planning process has never been more important. I firmly believe that for a practice to succeed or even survive in today's economy you need to be switched on and on the ball with your numbers!
You may be asking yourself 'where do I start?', well we can show you and support you through the whole process email us at email@example.com to find out how we can help, we'd love to hear from you.
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