Are you offering a level of service that your patients are happy with?
Have you found out what your patients think of your service?
Are you listening to what is not being said?
Most practices will have ‘satisfied’ customers but ask yourself this....is satisfied good enough?
Satisfied means they expect nothing more, their standards are mediocre and no-one else is doing it any worse.
Satisfied does not create loyal patients who are ambassadors of your practice, satisfied creates patients that are happy with the status-quo but who will jump ship when a better opportunity presents itself.
Your patients are your customers and they are buying a SERVICE and to keep them coming back that service needs to be top notch, anything less and that loyal patient will eventually take their business elsewhere.
If you are trying to improve your patient experience I would highly recommend a book called ‘Raving Fans’ by Ken Blanchard.
We can help you transform your patient experience and give you not satisfied customers, but raving fans who will recommend you time and time again. Call us today on 07703627873 or email firstname.lastname@example.org