As well as running Practice Perfection I also run a dental practice and in my experience this is one of the biggest challenges facing a practice.
Have you assessed how well you are handling enquiries, how quickly do you respond? What impression is that potential patient being given from the word go? Are your front of house team effectively communicating the value of your service to convert these enquiries into new patients?
This is such an important exercise and one that will ultimately win you patients! You need to know that every enquiry is being dealt with effectively and efficiently and that every single person that contacts your practice is given an amazing impression of what you have to offer!
If you’d like to find out more about evaluating and improving your patient experience please contact firstname.lastname@example.org or visitwww.practice-perfection.co.uk